#Second life scoop it update#

Time’s cover story is more detailed and nuanced. This CNN article takes a shocked tone, but that removes South Africa from it’s historical and geographic context even if the outcome is unfortunate (as a bonus for educators, the article has a GINI reference in its analysis with the data charts). Previously disadvantaged South Africans hold fewer assets, have fewer skills, earn lower wages, and are still more likely to be unemployed, a 2018 World Bank report on poverty and inequality in South Africa found.” If anything, South Africa is even more divided now than it was in 1994 as the legacy of apartheid endures. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.“Despite 25 years of democracy, South Africa remains the most economically unequal country in the world, according to the World Bank. The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.Īnyone interested in saying hello to Boxy can access it by logging into our support portal. Outside of office hours Boxy can help or create a ticket for when we are back in the office. Utilize Boxy to help better explain your issue once you are transferred to a support representative.

It is however meant to help when we are unavailable or may be experiencing higher call volumes.įor premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!īoxy will continue to learn as we go. The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)īoxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.īoxy has uses for all residents, from early adopters to fresh new faces.įor new and more casual residents Boxy is available to help them find the support they need.įor our seasoned veterans Boxy can offer support options for some specific requests. Boxy 3000 has been re-invented and given an extra 2000!īut wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. We are learning from some design flaws and moving forward with a more advanced bot. I would like to introduce a new member of the Linden Support team, Boxy 5000.īoxy 5000 is a virtual assistant/support bot trainee.īut wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. We work really well together when Second Life fails in unexpected waysĪgain, we apologize to everyone affected! Library upgrades may need additional testing for dependencies we couldn’t imagine. Second Life is big and complicated and fails in unexpected ways (we knew that!) We were able to QA and release the fix to RC channels on the afternoon of Thursday, July 7 and then to the main SLS + Events channels on Friday, July 8.

The server team fast-tracked a fix to prevent servers from crashing. This was completed by Thursday morning, July 7. The web team identified these textures, then ran a script to convert them. On Tuesday July 5, after we investigated and confirmed what was happening, the team quickly rolled back the web site change to prevent the creation of more broken textures.

This is why some residents saw problems with their profile photos. This led to Viewers being unable to deal with newly updated textures, and under some circumstances the Server would attempt to be more helpful in opening those, than it should have been - and crashing.

#Second life scoop it update#

We determined that the web update in my. included a library update which, unknown to us, dropped support for the texture format our servers expect. We also started receiving Support reports about these. On Thursday, June 30, just before the July 4 holiday weekend in the U.S, we released a change to my.Įarly on the following Tuesday, we noticed and started investigating a significant increase in server crashes. You may have noticed – or fallen victim to - the unfortunate increase in server crashes last week.